FAQ's
How can I contact Vidovia?
You can email us at info@vidoviastore.com. Our customer service team is happy to help with anything you need!
Do you ship worldwide?
Yes
Can I modify or cancel my order?
Because we process orders as quickly as possible, you must request changes or cancellations within 12 hours of placing your order. All requests after this time will be refused. You can return your order for a full refund once it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please note that during holidays and sale periods, it may take extra time to process your order. We process orders Monday through Friday. Orders are processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.
How long does it take to receive my order?
Due to high demand, orders can take 2-4 weeks to arrive.
What if I don't receive my order?
If you do not receive your order within 30 days of shipment, you are eligible for a full refund.
Will customs and tax charges be applied?
The prices displayed on our site are tax-free in EUROS. This means you may be responsible for import duties and taxes once your order arrives. Import taxes, duties, and related customs costs may be charged once your order reaches its final destination. These costs are determined by your local customs office. Payment of these costs and taxes is your responsibility and is not covered by us. We are not responsible for delays caused by the customs department in your country. For more information about costs, contact your local customs office.
How can I return an item?
Contact us at info@vidoviastore.com.
What if the items I received are defective, incorrect, or damaged?
Contact us if you have received items that are incorrect, missing, and/or defective. Send your order number, photos of the items, and all related references once you receive your package. We will do our best to resolve your case as quickly as possible.
When will I receive my refund?
All refunds are credited to your original payment method. If you paid with a credit card or debit card, refunds will be issued to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Contact the card-issuing bank if you have questions about when the refund will be credited to your account. If you have not yet received a refund, you can do the following: Contact your bank or credit card company. It may take some time for the refund to be credited to your account.