Shipping Policy

Thank you for shopping with Vidovia.

Order Processing

All orders are processed within 1–3 business days after payment has been received and verified. Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay in processing your order, we will contact you via email.

Shipping Times

Estimated delivery times:

• United States: 5–12 business days

• Canada: 7–15 business days

• United Kingdom: 5–12 business days

• Europe: 5–12 business days

• Australia & New Zealand: 7–15 business days

• Other International Destinations: 7–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and displayed before completing your purchase.

Promotional free shipping offers may be available from time to time and will be clearly communicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Please allow 24–72 hours for tracking information to update after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders delivered to incorrectly provided addresses. If you notice an error, please contact us as soon as possible.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is under the carrier's control.

If your package is lost, significantly delayed, or marked as delivered but not received, please contact us and we will do our best to assist you in resolving the issue with the carrier.

Contact Us

If you have any questions regarding shipping, please contact our customer support team through: info@vidoviastore.com